SD+ 7.6 - SP 0.1.0 - All users unable to log in.
When attempting to log in to SD+, I get the following message:
Username or Password is incorrect
on the login screen. On further review of ..\server\default\log\serverout0.txt, I see the following lines repeatedly for each login attempt, regardless of user:
I have been unable to determine what is causing this error nor have I been able to determine where the settings are controlled. Any assistance woudl be appreciated.[17:31:23:712]|[07-27-2010]|[com.adventnet.authentication.PAM]|[WARNING]|[21]|: FailedLoginException occured with message : Exception while retrieving user account|[17:31:23:712]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[21]|: User Or Domain Is Empty inside SSOUtil|[17:31:23:822]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[21]|: IsLDAPAuthentication Result : false|[17:31:31:697]|[07-27-2010]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[20]|: authenticating user : jeffd|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[20]|: User Or Domain Is Empty inside SSOUtil|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[20]|: Inside sdrelational login module and logonDomainName is -1, domain name is null|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[20]|: ServerName For Authentication : |[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[20]|: DomainName For Authentication : -|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[20]|: Login Name For Authentication : jeffd|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.utils.ADAuthenticationUtil]|[INFO]|[20]|: Authentication Log Message : jeffd - AuthenticateUser : Root Path Failure. (0x80005000)|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.utils.ADAuthenticationUtil]|[INFO]|[20]|: Authentication Log Message : jeffd - AuthenticateUser : ADsOpenObject O/p (0x80005000)|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[WARNING]|[20]|: Exception caught while creating audit record for abort action|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|: javax.security.auth.login.FailedLoginException: Exception while retrieving user account|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule.login(SDRelationalLoginModule.java:410)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at java.lang.reflect.Method.invoke(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at javax.security.auth.login.LoginContext.invoke(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at javax.security.auth.login.LoginContext.access$000(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at javax.security.auth.login.LoginContext$4.run(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at java.security.AccessController.doPrivileged(Native Method)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at javax.security.auth.login.LoginContext.invokePriv(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at javax.security.auth.login.LoginContext.login(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.internal.PAMImpl.start(PAMImpl.java:162)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.PAM.start(PAM.java:173)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.PAM.authenticate(PAM.java:137)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.internal.WebClientAuthenticationManager.isValid(WebClientAuthenticationManager.java:159)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.internal.WebClientAuthenticationManager.isValid(WebClientAuthenticationManager.java:98)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.jboss.web.tomcat.security.JBossSecurityMgrRealm.authenticate(JBossSecurityMgrRealm.java:239)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.authenticator.NMSFormAuthenticator.authenticate(NMSFormAuthenticator.java:261)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:285)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:417)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:535)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at java.lang.Thread.run(Unknown Source)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|: Caused by: com.adventnet.persistence.DataAccessException: No rows found for the table AaaService in this DataObject|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:at com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule.login(SDRelationalLoginModule.java:411)|[17:31:31:697]|[07-27-2010]|[SYSOUT]|[INFO]|[20]|:... 45 more|[17:31:31:697]|[07-27-2010]|[com.adventnet.authentication.PAM]|[WARNING]|[20]|: FailedLoginException occured with message : Exception while retrieving user account|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[20]|: User Or Domain Is Empty inside SSOUtil|[17:31:31:697]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[20]|: IsLDAPAuthentication Result : false|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: MenuItemName Start &Client runProcess StartServiceDeskClient|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: ENTERING THE PRODUCT STARTER CLASS :: commands ::::[{Name=StartServiceDeskWebClient, AdditionalParams={WebServerPortFileName=../server/default/conf/sample-bindings.xml, command=rundll32 url.dll,FileProtocolHandler }, Type=InvokeClass, EnvironmentVariables=[], OriginalCommand=com.adventnet.me.servicedesk.start.StartWebClient}]|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: ENTERING THE PRODUCT STARTER CLASS::::StartServiceDeskClient|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: ENTERING THE PRODUCT STARTER CLASS:::INTO THE ITERATOR|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: ENTERING THE PRODUCT STARTER CLASS:::INTO THE ITERATOR ::: commandAttrs {Name=StartServiceDeskWebClient, AdditionalParams={WebServerPortFileName=../server/default/conf/sample-bindings.xml, command=rundll32 url.dll,FileProtocolHandler }, Type=InvokeClass, EnvironmentVariables=[], OriginalCommand=com.adventnet.me.servicedesk.start.StartWebClient}|[17:35:27:364]|[07-27-2010]|[SYSOUT]|[INFO]|[22]|: CHECKING FOR OUTPUT PROCESSOR, PROCESS IS null COMMAND IS :::com.adventnet.me.servicedesk.start.StartWebClient|[17:35:27:474]|[07-27-2010]|[SYSOUT]|[INFO]|[23]|: here inside Login.jsp---->|[17:35:27:474]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[23]|: User Or Domain Is Empty inside SSOUtil|[17:35:27:474]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[23]|: IsLDAPAuthentication Result : false|