SDP 8.0 released

SDP 8.0 released

Dear Users,

We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0

SDP 8.0 can be downloaded from

http://manageengine.adventnet.com/products/service-desk/download.html

Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at

http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm


Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds can move to build 7611 by applying the service pack available at


We strongly recommend to try the upgrade in the test environment before applying it to the live setup. Steps for creating the test environment is available at

http://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment

WARNING: Please be aware that when you try to install ServiceDesk Plus on an already installed machine, it will uninstall the existing SDP installation and the existing data will be lost. Hence do not install SDP 8.0 in already installed machine

The list of new features and behavior changes in SDP 8.0 is available here


http://www.manageengine.com/products/service-desk/readme-8.0.html


Steps to apply the ppm:

1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.

In case of any migration failures, you can follow the steps listed in the below link to revert to the earlier version.

http://www.manageengine.com/products/service-desk/upgradefailure.html

We really apologize for the delay in SDP 8.0 release and we truly appreciate the support provided by all our customers.

regards,
Srikrishnan
ServiceDesk Plus


ManageEngine ServiceDesk Plus - Help Desk Software of your Choice


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