SDP- Default resolution in Incident Templates - What does it do?
Hi,
In SDP, when creating a new Incident Template there is an option to provide default resolution. But once provided, it's not displaying anywhere in the request once it was submitted by a requester using that template.
How exactly this feature is used?
Thank you,
Miron
In SDP, when creating a new Incident Template there is an option to provide default resolution. But once provided, it's not displaying anywhere in the request once it was submitted by a requester using that template.
How exactly this feature is used?
Thank you,
Miron