SDP not fetching the correct Display Name of the requester
Hi,
We have deployed SDP 8.2.0 Build 8214. The Requests sent by users with an AD forest do not fetch the requester 's display name correctly. To illustrate:
1. We have many domains (abc.com , def.com, etc.) within our AD forest named xyz.corp
2. SDP fetches requester's display name correctly on a domain abc.com like "lastname, firstname"
3. SDP displays the requester 's name as requester@def.com instead of "lastname, firstname"
In case of def.com domain SDP is populating the requests sent by the requester as requester@def.com
How to resolve this?
We have deployed SDP 8.2.0 Build 8214. The Requests sent by users with an AD forest do not fetch the requester 's display name correctly. To illustrate:
1. We have many domains (abc.com , def.com, etc.) within our AD forest named xyz.corp
2. SDP fetches requester's display name correctly on a domain abc.com like "lastname, firstname"
3. SDP displays the requester 's name as requester@def.com instead of "lastname, firstname"
In case of def.com domain SDP is populating the requests sent by the requester as requester@def.com
How to resolve this?