'Search Requests' should ideally search thru all scenarios, not the tab it's on at the time
Just checking, since 8014 release, when searching for a ticket via the 'Search Requests' box it will only search thru the tab its is open in, for example if set on "Open & On Hold" it'll only search within there, not thru all the types of results i.e. Completed Requests, On Hold etc. etc.
I'm sure it did this before........or am I wrong.....?
As I said, just checking....
Regardless, it should ideally search thru all scenarios (in my opinion..)
Cheers!
Craig
I'm sure it did this before........or am I wrong.....?
As I said, just checking....
Regardless, it should ideally search thru all scenarios (in my opinion..)
Cheers!
Craig