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Security/Permissions for Task Worklog

in ServiceDesk Plus  •  General  •  19 Jun, 07:18 AM

I was wondering if it is possible to limit permissions on the task work log in Service Desk? If an individual is an owner on the task can we make it so they can only see their work log details for the task and no one besides them?


Replies (1)

Dinesh Bhaskaran Product Expert-SDP


Good day!

As per current application design, we cannot restrict Technicians to view only their Tasks and Worklog. However, this is available in our Feature List and will be added to the product in one of our future updates on priority basis. 

Please make a note of the Feature ID: SDF-60897 for your reference. We will keep you notified once this feature is included in ServiceDesk Plus.