Hope you are all doing well.

When creating a certain service request, I need an email notification to be sent to a specific email whereby this email's receiver is different than the original requester:

A person X adds a service request. He gets an email notification that his request has been registered. Another email notification of this request is automatically sent to another person Y (X's superior for example).

Is this scenario achievable? If yes, kindly guide as to how I can do it.

Thank you in advance and have a great day.

Best regards,

Ahmad