send report

send report

Hi all,

I have a scenario:
- monthly generate reports about service usage for one of our customer
- need to send report to customer
When I create request in name of customer and attach document, notification recieved but there is no attachement in notification mail. Is it possible to send attachement with notification? I found $Description which send problem description within notification but can not find attachement variable.
Is there a better way to send reports to customers?
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