Since upgrading to 9307, we've noticed that some emails sent by the ServiceDesk are showing up as coming from the name of the mailbox, in our case 'servicedesk'.
Under Admin > Mail Server Settings > Outgoing > Sender's Name, we have configured "Company Name ICT Helpdesk" as the sending name.
When we reply to our users through a ticket, it often shows the correct display name as above, but if a user replies to a technician and the technician receives an email alerting them of a ticket update, the reply comes from 'servicedesk'.
Any way to fix this? It never happened prior to 9307.