Serious issue: SLA rule fails

Serious issue: SLA rule fails

Guys,

There is a serious issue in version 9.2.32 when the SLA is assigned based on the support group the ticket belongs to. 

So, when the ticket is shifted between support groups directly from the ticket list (by clicking on "Group" field) the SLA conditions are not being checked (!) thereby the SLA is not updated and remain the same as it was before reassigning the ticket. 

Please note that this problem doesn't exist when you first enter "Edit" mode in a specific ticket and change the Group from there.

/Mar

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