Service catalog and incident interface

Service catalog and incident interface

It will be great if the incident request mode will be categorized like the service catalog.
So the users, when they login on the SD, could have a separate view for what are the requests to use for a service request or for an incident.

Right now under the template categories page I have all my service catalog and an "others" section with all the incident model:
- Email
      - sub category 1
      - sub category 2
- Internet access
      - sub category 1
      - sub category 2
- Others
      - incident model 1
      - incident model 2

And on the drop down menu I have:

- Email
      - sub category 1
      - sub category 2
- Internet access
      - sub category 1
      - sub category 2
- incident model 1
- incident model 2

I think if it will be great if you create two main category to make a clear difference between service catalog and an incident requests

So it will be like this under, template categories page and also in the drop down menu

- Service Catalog
      - Email
            - sub category 1
            - sub category 2
      - Internet access
            - sub category 3
            - sub category 4
- Incident
      - Email
            - incident model 1
            - incident model 2
      - Internet access
            - incident model 3
            - incident model 4


Thanks
Stefano



              New to ADManager Plus?

                New to ADSelfService Plus?