It will be great if the incident request mode will be categorized like the service catalog.
So the users, when they login on the SD, could have a separate view for what are the requests to use for a service request or for an incident.
Right now under the template categories page I have all my service catalog and an "others" section with all the incident model:
- Email
- sub category 1
- sub category 2
- Internet access
- sub category 1
- sub category 2
- Others
- incident model 1
- incident model 2
And on the drop down menu I have:
- Email
- sub category 1
- sub category 2
- Internet access
- sub category 1
- sub category 2
- incident model 1
- incident model 2
I think if it will be great if you create two main category to make a clear difference between service catalog and an incident requests
So it will be like this under, template categories page and also in the drop down menu
- Service Catalog
- Email
- sub category 1
- sub category 2
- Internet access
- sub category 3
- sub category 4
- Incident
- Email
- incident model 1
- incident model 2
- Internet access
- incident model 3
- incident model 4
Thanks
Stefano