Service Catalog - SLA

Service Catalog - SLA

Hi,

We set SLA to Service Catalog, our operational hours are from 8:00 am to 17:30 pm. But if the service was created pass 17:30 the clock still counting, and the technician received the alert. And it is out of operational hours, I attached the error. 

With the incident templates the Clock is counting correctly only the operational hours.

How can we set that SLA only count the operational hours?



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