Service Deck Request v's Request Catalog Request.
In the "New Incident Request" you have the option of assigning an "Action" to the request. This is able to be used for reporting on requests. (Pic 2)
In the "Request Catalog" there is no such field as "Action" that can be assigned to a request.(Pic 1) Can the "Action" field from the "New Incident Request" be added or used in the Service Field Section of the "Request Catalog"?
This would make reporting on all requests more universal.