Service Desk Plus MSP Customize Request ID.

Service Desk Plus MSP Customize Request ID.

Hi!

We have the SDP MSP Build 8310.

I Like to know if exist a form to customize de Incient ID.

Example:

Today, my request ID comence with numbers like 01, 02 etc.

I want to change these ID to "ITX000001, ITX000002...

Well, put a prefix on ID, like example ITX, CIE...etc.

Is possible?

Appreciate any Help!

Att,

Rogerio Paliosa
Interaxa Brazil
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