Servicedesk always change and record time of technician assignment to latest action
Hi,
Everytime I make change on a request ( change field, change of priority, or any field, close request) , system always make a change on time of technician assignment to the latest action time. this make my report about working time is not correct and ( from last assigned time to completed time)
Can you please check this bug, I using Servicedesk version
9.2 build 9223 and I did test with latest version, got the same problem