Dear Users,

SDP 9213 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

  

   

    
Issues Fixed in 9213 :

   
  
  

   
SD-63184 : The Issue ID SD-62071 "The following will be displayed as mentioned below for Requests in REST API: WORKORDERID replaced as REQUESTID, CREATEDTIME replaced as CREATEDDATE, RESPONDEDTIME replaced as RESPONDEDDATE, DUEBYTIME replaced as DUEBYDATE, COMPLETEDTIME replaced as COMPLETEDDATE, RESOLVEDTIME replaced as RESOLVEDDATE" released as part of 9212 has been pulled back.
  
  

   

  
  

   

  

  

   

    

     Please refer to the below link for the steps to install the patch.
    
   
   

    

   
   

    

      

       
        

         

          https://www.manageengine.com/products/service-desk/service-packs.html#sp
         
         

          

         
        
        

         
Regards,
         
Edwin Vasantha Kumar
         
Servicedesk Plus Team