Dear Users,
 SDP 9228 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html

• SDF-63023: Service Catalog can now be obtained as an Add-on for Standard edition.
  

• SDF-63419, SD-61445: Field and Form Rules Enhancements:
  

  • Ability to copy rules to multiple templates
    

  • Action to add/remove options from the Pick List field through UI (except Site & Group fields)
    

  • Action to set values for fields through UI
    

  • Action to remove the value of fields
    

  • The introduction of "Email Id(s) to Notify" field
    

  • The Resource section is hidden when all the questions are hidden
    

  • Support to access Requester details through scripts
    

• SDF-63168: Option to set Response time for a Service Request and Actions to be taken on escalation of that Request. This is available under Admin>> Helpdesk Customizer>> Service Catalog>> Manage>>Service Level Agreements .
  

• SDF-60845: REST API has been provided for Projects and Milestones.
  

• SDF-63812 : Purchase request feature is available in “ professional edition ”.
  

• SDF-62965: Tools action integration between SDP and Desktop Central - Ability to restart, lock, wake on LAN, hibernate, shutdown, initiate chat and view system manager of Windows machines from the machine's details page or request details page if SDP is integrated with Desktop Central.
  

• SDF-61108: Option to 'Search' in all select boxes in 'Request' module.
  

• SDF-63576: Option to add 'Downtime' variable in all Change Notification Templates.
  

• SDF-49499: Option to view Project based Reports has been provided under Reports tab
  

• SDF-61158: Doctool Enhancements:
  

  • Grey themed UI
    

  • Operation search and Attribute search
    

  • 'Group>>Entity>>Operation' Hierarchy in Table of Contents
    

  • 'Sample response' output for every operation
    

• SDF-57541, SDF-62275: Product can receive notifications related to region-specific announcements and events, new build releases and upcoming features for SDAdmin technicians.
  

Behaviour changed in 9228:

• SD-51789 : Access permission 'Add' and 'delete' Projects has been provided for a project member who can view Associated Projects.
  

• SD-62884 : API version tag is included in failure response of operations in API(XML format only).
  

• SDF-61108 : 'Select boxes' have been optimized for better search through out Request module. If the Picklist entries exceed 4000, then Picklist field will load slowly in IE browser.
  

• Change Notification Rules:
  

  • The variables Review ($Review), Change Roles ($ChangeRoles) and individual change roles ($ChangeOwner, $ChangeManager, ..... ) are made common to all type of notifications and will be present in content only.
    

  • Requested By ($InitiatedBy) is removed from all type of notifications.
    

  • In "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification:
    

    • Unused variables namely Resolution ($Resolution) and Technician ($Technician) have been removed.
      

    • The variables Stage ($StageName), Roll Out Plan ($RollOut), Checklist ($CheckList), SLA Name ($SLAName) have been added
      

    • The variable Old Status ($Status) is replaced with Status ($StatusName)
      

  • The variable CAB Approval - Submitter ($Submitter) is added to the notification "Submitting a change for recommendation to CAB".

Apart from above features, more than 100 issues are fixed in this build.  Please refer to the below link for Issues fixed in 9228
https://www.manageengine.com/products/service-desk/readme-9.2.html


Please refer to the below link for the steps to install the patch.
https://www.manageengine.com/products/service-desk/service-packs.html#sp


Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team