ServiceDesk Plus 9240 Released

Dear Users,

SDP 9240 has been released and can be downloaded from the URL below,

New Feature in 9240

SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period.

Request

SD-60716: Unable to reopen a request when the site to which it has been associated has been deleted.
SD-62862: When a request is associated to a site that has been deleted, and if an SLA is associated to it, then the request cannot be closed.
SD-64373: Requester Details window opens with a "null" value name when the Change Requester is not associated.
SD-65126: Unable to differentiate between read and unread notifications displayed in technician-space notification.
SD-65164: Unable to view the internal scroll in Request details section while viewing Approval details.

Tasks

SD-63935: Unable to assign a Task owner from Tasks list view if the application is opened in Firefox browser.

Problem

SD-62446: 'Unassigned problems' count in the home screen of the SDAdmin role do not match the 'Unassigned problems' count in the problems list view.
SD-63633: Each time a technician closes a problem, all associated incidents are closed even if the technician does not have the request closure permission.
SD-63845: Vulnerability: Problem module is accessible in standard and professional edition.
SD-65151: A technician with view permissions for a problem is unable to access the View Problem button on the Request details page.

Change

SD-61466: Non-login users are not able to download attachments from change.
SD-64337: Unable to save any change through inline edit, when "group" field is set as mandatory field in change template.
SD-64092: Performance issue in setups with large number of sites, category, subcategory, and item.
SD-64258: Rendering exception in change planning stage -> Archived incidents view (Exception in showing FCR, so FCR to be shown for associated archived request).
SD-64271: Closed Date value is not updated as empty, while changing the closed problem status to open.
SD-64330: Attachment description is not displayed in the submission stage of a change request.

Solutions

SD-62996: Keywords of a solution disappears, if the keywords are added by editing the solution.

Admin

SD-63830: 'Plain text' format configuration in notification rules are not applied for change and problem notification content.
SD-63938: Inconsistent date values shown in the Holiday List View due to personalised time zone.
SD-65035: Unable to view headings (Stages, View, Edit and Approve) while adding a Change role.
SD-65267: While importing requesters through csv files, passwords for already existing users was being updated by default since build 9228. This has been moved as a database configuration with the default behavior of not to update the passwords.
SD-65273: Typo error in the phrase 'computer account name' under Active directory configuration page.

Reports

SD-64052: Exception in the advanced search option when reports with chart and advanced searches are run simultaneously.
SD-64310: Reports tab loading issue for non-SDAdmin users.

Backup & Restore

SD-62957: When there is a failure in backup restoration, customers will have to do a full restoration again. Now, when the same backup is applied, customers will have an option to go for a complete restore or a partial restore, where in the application continues the restoration from the last successful table restored earlier.

Vulnerability

'Copy problem solution and workaround to all associated incidents', is a SYSTEM operation.
'Close all associated Incidents', is a SYSTEM operation.
By Default, if a problem closure rule is selected in Admin, it will appear selected while closing a problem.

Font family used across the product has been changed to 'Roboto' for consistency. Any styles added / modified by customer's manually will be removed during this upgrade. Customers have to redo the modifications again after the upgrade.