Dear Users,

 SDP 9303 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New features in 9303:
  

   
SDF-62564: Option for Technicians to mark their availability by choosing 'Online' or 'Offline'. The significance of this indication can be viewed while assigning Requests/Tasks to an available Technician from the home page of Tasks and Request module.

   
SDF-38788: Prompt for Request closure code when the status of a Request is changed to 'resolved'. This option will be available only if the 'auto close' option is enabled.

   
SDF-58913: 'Change' module has been provided for Standard and Professional trial editions.

   
SDF-63250: API support for 'Approvals' only for operations where the user can get his/her pending approvals and take approve or reject action on the same.
  
  

   

  
  

   Please refer to the below link for Issues fixed in 9303
  
 

  

    

     https://www.manageengine.com/products/service-desk/readme-9.3.html
    
Please refer to the below link for the steps to install the patch.
    

     https://www.manageengine.com/products/service-desk/service-packs.html#sp
    
    

     

    
    

     Regards,
    
    

     Edin Vasantha Kumar
    
    

     Servicedesk Plus Team