ServiceDesk Plus 9306 Released

ServiceDesk Plus 9306 Released

Dear Users,

 SDP 9306 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New features in 9306

  • SDF-65096 : You can now share a Request with Technicians and Requesters from the Request Details page.
    • Requests can be shared with all technicians or technicians of selected support groups and departments
    • Can be shared with all Requesters or Requesters of certain sites.
    • New filters like Pending Request shared with me and Requests shared with me have been added in the filter drop-down.
    • View/edit permission for a Shared Request will be the same as the access permissions provided to the Technician while a Requester can only view a Shared Request.
    • Note that reports will not contain Shared requests listed in them. For more info on this feature, refer this Admin guide link.
  • SDF-22978 : Change module will be available for a Requester login when the user is assigned with a Change role.
    • Earlier a Requester could access a Change Request only through non-login URL. Now they can access it from their self-service portal.
    • Requester will have complete access to mini-calendar and calendar views.
    • A new filter 'All My Changes' has been introduced in List/Calendar view.
    • Access permissions to a Change Request and its operations will be based on the roles assigned to the Requester. However, there are a few operations like add/copy/delete Change, associate Incident/Problem, list view actions, history etc., restricted for Requesters.
  • SDF-54282 : Easier user selection component introduced for Change Roles.
  • SDF-65562 : Option to notify users when they are removed from Change role.
  • SDF-65441 : A new variable '$StatusSetBy' has been added under Change stage and status notification template.
  • SDF-63002 : New fields 'Department' and 'Requested By' has been added in Projects.
  • SDF-64381 : Enhancements in Field and Form rules.
    • 'show resources', 'hide resources', 'set task' and 'unset task' actions are supported.
    • 'set task', 'unset task' and 'clear field' actions are supported in 'on Submit' Rule.
    • 'Select Approver', 'Requester Details' and 'Login Details' fields have been added in conditions.
    • New script has been provided for 'Requester Details' and 'Login User Details'.
    • 'Show Tasks' and 'Hide Tasks' has been added in Actions and in ScriptEditor for Tasks.
    • Inbuilt javascript methods 'addAllOptions', 'setDateFromCurrentDate' and 'getApprovalStatus' have been supported.

Issues fixed in 9306

Dashboard :

  • SD-65660 : Add new widget pop up not being displayed properly for the Chinese language in self service portal customization.
  • SD-65971 : Support groups filter in Dashboard fails to list the default site specific groups for refer sites.
  • SD-65937 : Unable to choose or save few support groups by Technicians with restricted site access in Dashboards, when the default site is associated with them.
  • SD-65955 : Support group search filter in Dashboards is case sensitive.
  • SD-65956 : Requests by Technician and Request Summary widgets display wrong count in Dashboards for a restricted site access technician if there is a marked as deleted group present.

Request :

  • SD-66135 : Unable to set the status of a Request to resolved through API / Mobile App when request auto close is enabled.
  • SD-64106 : XSS Vulnerability issues fixed.
  • SD-66203 : Request details page become blank in some scenarios in few languages.

Change :

  • SD-65401 : Status comments dialog box appears during status change although it is marked as non-mandatory in Change template.

Projects :

  • SD-65402 : PDF export fails in some environment for Gantt View, Project Overview Map and Task Dependencies.
  • SD-65378 : Unable to delete Projects from list view, while switching from project details view page to Project list view using the projects link.

Solution :

  • SD-63901 : Unable to search solutions when 'Solution' is accessed using non-login view.
  • SD-65793 : Error occurs on loading request details page randomly due to solution suggest API call.

Purchase :

  • SD-64198 : Unable to create Purchase Request from a Service Request, when the application uses MSSQL database.
  • SD-65650 : Requested item names fail to get populated in add new purchase request form while creating a Purchase Request from a Service Request.
  • SD-63928 : Site filter does not get displayed properly for a few admin technicians in Software and new Purchase Request page.
  • SD-65902 : Unable to download attachments from a Purchase Request details page when the attachment path is changed in Self-Service Portal.

Admin :

  • SD-50909 : Self service login details notification does not get sent when a new Requester is added through CSV import.
  • SD-64332 : The display name given in the CSV file is not imported through schedule CSV import.

    NOTE : In the migrated setup , to import displayname field, as part of the schedule CSV user import, you have to add the below entry

    <USERFIELDMAPPING AppFieldName="displayName" CsvFieldName="displayName"/> in the scheduledCSVUserImportMapping.xml file, and the corresponding csv file should have the colum name "displayName" to get imported.

  • SD-65995 : Unable to configure a 5 digit port number in the Port field in Proxy settings since the max length of the field gets restricted to 4.

Reports :

  • SD-65708 : Boolean columns fail to work while generating Custom Reports.
  • SD-46136 : Error while executing valid query reports with column names containing sql keywords like update, exec, into etc.

Others :

  • SD-64188 : Restoration fails when the backup sql file is more than 1GB.
  • SD-65909 : Data Restoration fails in console mode in versions above 9240.
  • SD-65265 : Text wrap is not applied in the dynamic notification pop up.
  • SD-64419 : Vulnerability issue fixed.

Behavior changed in 9306

  • SD-65814: Solution suggestions bulb icon will be disabled and resolution section is made as default view on clicking resolution tab.

Please refer to the below link for the steps to install the patch.


Regards,
Edin Vasantha Kumar
Servicedesk Plus Team

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