Dear Users,

 SDP 9308 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New Features in 9308

  
 
   
SDF-65900: Following enhancements have been made in SMS notification settings:
 
   
 
    
Platform account support for Clickatell
 
    
Option to modify SMS Gateway API URL from UI
 
    
Unicode support for Site 24X7
 
   
 
   
SDF-66288: The following script methods have been supported in Field and Form Rules:
 
   
 
    
$CS.getValue("REQUESTER.EMPLOYEEID");
 
    
$CS.getValue("REQUESTER.SITE");
 
    
$CS.getValue("REQUESTER.ISVIPUSER");
 
   
 
   
SDF-59980: Option to delete/hide default CI types and product types.
 
   
SDF-65935: Option to include Shared Requests in Custom Reports. This will be available under Reports >> Custom Settings >> General settings.
 
   
SDF-32969 , SDF-44559: Option to assign technician / back up technician based on either the due by date of the request or the created date of the request. This will be available under Admin >> Self-Service Portal Settings
 
  
Issues Fixed in 9308
Home:

  
 
   
SD-65816: In PGSQL DB, when a Technician is marked on Leave, From and To date fields get interchanged in details page and leave notification.
 
   
SD-65424: Unable to add a Requester from quick actions menu by non-admin technicians.
 
   
SD-66549: In Requester login, although texts in Request summary are hyper-linked, it does not get re-directed to the intended page when clicked.
 
   
SD-66172: Unable to move Requests to unassigned state while configuring backup technician.
 
  
Dashboard:

  
 
   
SD-66469: Overdue Requests count mismatch between 'filter Requests by' widget in the dashboard and the 'Overdue Requests' count in list view, when the page is redirected from dashboard to the Request list view.
 
  
Request:

  
 
   
SD-65748: Business Rule configured for a Request associated with sites, get executed even during non-operational hours although it is configured to be executed during the operational hours.
 
   
SD-65759: Certain Incident and Service additional fields created in Turkish language does not get displayed in the Self Service Portal although it is configured in the template.
 
   
SD-65823: Request Type field is shown in custom view filter, but the values are not fetched. Now it is modified to show the Request Type field with values for problem module enabled environment.
 
   
SD-28156, SD-65296: Vulnerability in Request module.
 
   
SD-38444: Translation issues in Italian language.
 
   
SD-64462: The integer zero on the left of the decimal point in a decimal additional field displays blank value.
 
   
SD-65942: Performance optimized while loading a Request form in environments where large number of resource questions are present in the Service template.
 
   
SD-50327: Default resolution set for a request template is not applied to requests created via email or the Quick create option.
 
   
SD-53431, SD-63662, SD-64073, SD-64281, SD-66601: Issues with assigning Technician/ Group have been fixed.
 
   
SD-66358: Page gets scrolled to the bottom while forwarding a Request.
 
   
SD-66366: Reply editor for Requester Conversations feels smaller.
 
   
SD-66453: Less clarity in displaying disabled fields.
 
   
SD-66368: Multiple approval emails being sent for request on clicking send button multiple times in Submit for Approval action from the request details page.
 
   
SD-65885: In Notification Rules, "Alert (or Notify) technician by email when there is a new reply from the requester" has been changed to "Alert (or Notify) technician by email when there is a new reply for the Request".
 
   
SD-61745: Tool tip in Request List view fails to disappear when switched between browser tabs.
 
   
SD-61928: Tool tip display issue in Request list view while mouse hover.
 
   
SD-64365: While performing a Request import from XLS, an alert message to disable survey has been added.
 
   
SD-66590: Field and Form Rules are not applied If any field options contain special characters.
 
   
SD-66554: Request archiving fails for Service Requests created under custom service category in some scenarios.
 
  
Task:

  
 
   
SD-66351: Screen flickers while trying to scroll down the Task page.
 
  
Admin:

  
 
   
SD-64309, SD-59754: Resolution does not get updated while changing the Request template using a Business Rule.
 
   
SD-65977: Error in Business Rules list view due to the presence of empty strings in the text-based "starts with" / "ends with" criteria.
 
   
SD-62661: Site entry gets Duplicated while trying to update a site with copy settings for department, and if the department with same name (in different case) exists in copy site.
 
   
SD-66048: Performance optimized while fetching department name in environments with a large number of departments.
 
  
Reports:

  
 
   
SD-66301: Less spacing between lines in Reports.
 
   
SD-65288: Details link under Build information of community Tab does not redirect to the Japanese URL even if the language is chosen as Japanese.
 
  
Others:

  
 
   
SD-26079: Unable to re-size the text area for MultiLine/Single Text additional fields.
 
   
SD-65886: Error occurs in API documentation when opened in Firefox.
 
   
SD-66287: Typo in alert message.
 
   
SD-66385: Approval reminder notification for request fails to work after 9303.
 
  
Behavior change in 9308:

  
 
   
Previously while deleting a CI type or a product type, a message would be displayed if there are products under the corresponding type. The user had to delete the assets and products under it before deleting the CI Type/Product Type. From now, If a CI type or a product type is deleted, the number of assets and products under it will be displayed and it will prompt the user to proceed with deletion. If the user chooses "Yes", the assets and products would be deleted and the corresponding CI Type or Product Type would be hidden. The user can make them active, if required.
 
   
Only Technicians with SDSite Admin and SD Admin role can add a Requester from the Quick Actions menu.
  

Please refer to the below link for the steps to install the patch.
    

     https://www.manageengine.com/products/service-desk/service-packs.html#sp
    
    

     

    
    

     Regards,
    
    

     Edin Vasantha Kumar
    
    

     Servicedesk Plus Team