Dear User(s)
We released ServiceDesk Plus MSP - version 9.2 - Build - 9209
What's new in ServiceDesk Plus - MSP 9209 ?
Features
SDPMSP-10373 : Ability to import users from Remote AE like importing assets.
SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields while adding worklog.
Issues Fixed
SDPMSP-10258 : While adding a task through API, the description returns null.
SDPMSP-10325 : Unable to search email address in description through default search.
SDPMSP-10331 : In Tasks, "Requires on-site visit" value reset to 'no' on edit and save.
SDPMSP-10372 : While raising the requests, On Behalf-of pop-up lists users across accounts.
SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button.
SDPMSP-10413 : While adding a WorkLog, starttime/endtime field shows different values without considering the personalization setting.
SDPMSP-10445 : Service catalog is visible even after we downgrade the license from Enterprise to Professional.
SDPMSP-10458 : Fixed a Performance Issue while accessing Technicians records.
SDPMSP-10467 : When a Technician sends an email to the incoming mail server address , the ticket is created under the default site of msp account instead of technicians site.
SDPMSP-10468 : Unable to save QuickBooks configuration in the recent builds.
SDPMSP-10469 : First Response SLA is violated even though the ticket is in On Hold (stop timer) status.
PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.
We appreciate your valuable feedback always.
Thanks for your continuous support
Santhosh
Head of Quality Assurance and Support Team
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131