Let's continue the scenario from the last post. In case you missed the post, head here. Let's assume that Heather Graham, the change manager, who is responsible for network changes, is on vacation and is not available for a week. The intermittent network connectivity issue is a growing concern and it is not possible to wait until Heather gets back. In this case, here's the best way to move forward with this change,
Without knowing the technical and business intricacies of the change, it is difficult for a change manager to approve the change. In such cases, get feedback from the CAB (Change Advisory Board). Their inputs from a technical and business perspective are valuable.
Note: Change Manager role is for the technicians whereas the change approver role is for any user. For example, the engineering team's manager can be a change approver.
Take aways: