Now our IT department wants to come into our MSP application. We'd be using the same AD accounts but we want to set them up as a separate MSP Account (1 - IT) so we can split out the Service Catalog as well as incident & request templates.

Under Window's Domain Scan, I edited our domain and set it to share with the "1 - IT" account.

I then went into Active Directory > Import Requesters from Active Directory. I selected the "1 - IT" account and used the domain set-up for the "1 - HOST" account. It ran the import and actually MOVED the requesters from the "1 - HOST" account into the "1 - IT" account. Not what we wanted. We wanted the two MSP accounts to SHARE the AD accounts so the same requesters would be in both MSP accounts.

How can I set this up properly?

We don't want to set IT up as a site because then we can't separate out the service catalog and templates like we could if they were set-up as an account.

I appreciate any help in getting this set-up properly!

Thank you,

Tammy