SLA Status Filter
Hi Dears
I need to set SLA on the requests of the specific groups that have a specific status.In my group, technicians have to change request status to custom status but it is not done or end so the SLA will set on that request while the SLA is not violent and the first answer is set for the request
I need to set SLA on the requests of the specific groups that have a specific status.In my group, technicians have to change request status to custom status but it is not done or end so the SLA will set on that request while the SLA is not violent and the first answer is set for the request
How I can set status filter for requests in sla?
Thanx