SLA Wokring

SLA Wokring

Hi Dude,

I have setting SLA and Priority, it's work, notification working but i have some problem:

SLA does not work in after office hour, the ticket will have violated.

Chromology:
- I'm setting  Operational Hours : 08.00 - 19.00
- Ticket come, in time 20.04 (5 june 2016 - before assign engineer), the ticket not violate
- After assign help desk team  (08.02  6 june, 2016) tikcet is violate
- Check capture







configure SLA:




Thanks For Response





        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial





                            Related Products