SMS/Email For Requestors (the business)
I have a number of rules for contacting specific technicians when a IT service category has a priority 1 incident created.
Those services also have key business stakeholders who want to be notified as soon as there is an issue in the same way; however, only those with technician licenses are identified as people who can receive email/sms notices from a Business Rule.
I'd like to request you consider adding the ability to contact via email or SMS specified requestors from the business rules.
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