When a user tries to unlock/reset password through the web interface he/she doesn't get a SMS with the verification code on their mobile phone.

We can send a test sms to the same number from the admin page though.

Settings:

Clickatell

SMS gateway activated (if it isnt activated we cant send a test sms through the admin page)

SMS credits ( there are enough credits available)

Please help me out because we cannot implement this package for our organization this way.