Status Change on Requester Reply to request
I tried messing with business rules to see if this would work, but it doesnt seem to have an option to limit based on replies.
I would like it so technicians can mark a request as "Awaiting response" then once the user responds, I would like to change that status back to Open (or maybe a "Response Made" status).
Even better if the technician replies, it automatically sets the status to "Awaiting response".