Some users,  some devices and many external organisations will not handle reply emails. The ability to flag a particular requestor account as "do not email" so that the automatically generated emails (notify on close/resolve/update) are not sent to them will stop the current impasse we have.

 

For example, one of our suppliers automatically sends us emails to notify us of any communications issues. However, the automatic responses from the service desk are recieved by their automatic system as a new call, generating an automated response to our system, generating an automatic response to their system....

 

Thanks.

Brett Bridger
Senior Systems Engineer
St Vincent de Paul Society
NSW, Australia