strange situation after update
Hello,
After updating from SDP 9.2 9006 to 9.2 9007 ( I applied 9.2. 9009 too ) , technicians are not be able to list the specific tickets assigned to them, but they can only see it once the SDSadmin role has been assigned to them
I did a brief research and I have determined that Tcikets have the following common characteristics
* has not a site
* Ticket mode is e-mail
* Firt support request of the requester,
Kindly request your help for this situation.
regards,
Ertan
Topic Participants
Ertan Gökalp
Ajay kumar K
Mårten Woxberg
Santhosh Venkataramani
Hari Krishnan Srinivasan