Support email address under Account does not work on replies

Support email address under Account does not work on replies

A requester can SEND to this address, but the replies (from MSP) are always from the address configured in mail server settings.

I honestly don't know why, as a simple design matter, you didn't just create multiple "mail servers"{  for MSP.     It would be SO MUCH EASIER to simply create a one-to-one email account relationship with the Exchange server and simply link that to an account.

Oh well, back to my problem.

1.)  I have an Exchange (2010) account, abc@mycompany.com, this is the account used in mail server settings.

2.)  I have an SMTP address added to this email account, account@mycompany.com.

3.)  In MSP, if a user sends an email to account@mycompany.com, a request is correctly opened in the MSP account.   

4.)  HOWEVER, all replies to the requester are from ABC@mycompany.com

We have the most basic, single site Exchange server configuration you could possibly imagine.

Until this works, we can't use it, my fingers are crossed.
              New to ADManager Plus?

                New to ADSelfService Plus?