SupportCenter Vs. ServiceDesk
I am looking at purchasing either SupportCenter or ServiceDesk and I have a couple questions.
1. It looks like ServiceDesk is the same application just with additional features as SupportCenter is this correct?
2. If this is the case, why are they both priced the same?
3. Is it possible to purchase a 2 technician version of SupportCenter as is available for ServiceDesk?
4. Are both products going to receive continued development from AdvantNet or is one going to replace the other?
5. I am looking to purchasing the OpManager MRE addition when it is available; would SupportCenter or ServiceDesk integrate better than one over the other?
1. It looks like ServiceDesk is the same application just with additional features as SupportCenter is this correct?
2. If this is the case, why are they both priced the same?
3. Is it possible to purchase a 2 technician version of SupportCenter as is available for ServiceDesk?
4. Are both products going to receive continued development from AdvantNet or is one going to replace the other?
5. I am looking to purchasing the OpManager MRE addition when it is available; would SupportCenter or ServiceDesk integrate better than one over the other?