Survey Email
I'm trying to customize the email that SDP sends to users after a ticket is closed. I want to add in the email the Request ID, Title, Created Date and Technician. I've edited the survey as seen below. However, when the email is sent only the $RequesterName is working, the other values do not populate with information from the ticket. Please let me know if 1) I'm doing this wrong or 2) this cannot be done. Thank you.
Dear $RequesterName,
Please help us improve our service by completing this short survey. Your feedback and comments will help us to improve our service. We appreciate your feedback.
Request ID $RequestID
Request Title $Title
Created $CreatedDate
Technician $Technician