Survey option by Support Group

Survey option by Support Group

We are currently using SDP 9003/MSSQL. Currently, Survey's are only available when a "request is closed", after "# requests are closed", and when "# requests from a requester are closed".

We would like the ability to assign the survey on the level of a support group. For example, we have several support groups within our organization, but not all of them require a survey be sent to the requester. We need the ability to limit the survey by support group, or by template.

It would be convenient and doesn't seem to be too difficult to do to have a check box on each incident or service category template that you could check to "Enable User Survey".

Best Regards,
Evan Soll
              New to ADManager Plus?

                New to ADSelfService Plus?