jason.winter 15 laps

Survey Rule

Implemented
in ServiceDesk Plus  •  Feature Request  •  14 Jun, 01:27 PM
I would like a feature to prevent surveys from being sent to a technician if they are also the requester on the same ticket.

Replies (2)

Dinesh Bhaskaran Product Expert-SDP

Re: Survey Rule

16 Jun, 04:33 AM
Hi Jason,

Good day!

This feature is already available to exclude Survey when Technician and Requester are the same users for a Request. This can be configured under Admin -> User Survey -> Survey settings.


jason.winter 15 laps

Re: Survey Rule

16 Jun, 09:14 AM
Thanks somehow I missed that --