Hi,

We have noticed that in two of our business units that it appears when a new email request comes in and a ticket is created, that the system seems to be auto assigning a Resolution...but the ticket is still open. This seems to have only started to happen after an upgrade to 8009. I have done some testing and it does not seem to happen when a Ticket is created manually (via Add New --> Request)  It seems to happen in two of the three business units that I manage and not the other one...... (example attached)

Regards

Cathy