Talk ITSM: Free ServiceDesk Plus training series | July
A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 12th, 19th, and 26th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date.
Part 1: Getting started
with ServiceDesk Plus
About: Broad overview of the product and basic helpdesk configurations.
Agenda:
- Configuring basic organisational structure.
- Adding and classifying users.
- Creating email based tickets automatically.
- Getting introduced to incident management and related automation.
- Measuring key performance indicators.
Part 2: Asset management
About: Asset management module of ServiceDesk Plus
Agenda:
- Asset discovery techniques
- Asset classification best practices
- Asset life-cycle management
- Software asset management
- Software license management
Part 3: ServiceDesk Plus ITIL modules
About: ITIL modules of ServiceDesk Plus
Agenda:
- Streamlining incident, problem and change management
- Managing service catalog
- Managing Configuration Database
New to ADSelfService Plus?