All:
Running into a frustrating situation.
I have created a Task Template in which I have specified a Task Title, default Group, default Owner, default Priority and default Task Type.
When this is saved, on an Incident/Request, when I go to add a New Task, my new Template does correctly appear in the "Use Task Template" combo box. I choose my newly created Template, all values default as I have setup, except "Group". This remains as "--Select Group--"
I have tried various other Support Groups in the list thinking that might be it but it is not defaulting any value in the Group field. I can manually select that Group and save. However, this just doesn't default the value.
Any suggestions? Thanks in advance.