Technicain cant close tickets asigned to them

Technicain cant close tickets asigned to them

Hi

Can some one point me in the right direction as I have set up a number of request templates for the request catolgue that the users are using but what I am finding is that they can not close their own tickets. Or  when a ticket is assigned to another tecnician that they are unable to close their assigned ticket?

Any help woul be much appreicated.

cheers]

Christina

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