Technician cannot see request logged

Technician cannot see request logged

Hi,

This just happen to us 2 days ago. Our technician suddenly cannot see request that have been logged which they previously can.

Our setup is as follows

1. The role for our technician is to be able to view "All in group & assigned to him[Request only]".

2. They are also restricted by their site.

3. Certain Services in the service catalog is associated to their group.

Therefore, rightfully, the technician should be able to see all service request that are associated to their group and in their site that has been logged. However, it seems weird that they can only see some and not others.

I have been scratching my head to see what is wrong. We have recently just started to use the site feature which we have not previously.

Is this a bug? Is our system corrupted or something? Can someone help?


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