ticket become Unassigned after editing

ticket become Unassigned after editing

Hello,
Any advise?

Thank you,
Vanessa



Hello,
Please assist us with issue.

We have different "Support Groups" and each have own "Business Rules" to assign the ticket.
This is working fine, but whenever Technicians edit the ticket (Update request , Resolve) the ticket become Unassigned.

Appreciate quick response.

Thank you,
Vanessa

              New to ADManager Plus?

                New to ADSelfService Plus?