Timer for unassigned tickets in a group
I was wondering if anyone knew of a way to change the timer for the alert "Alert group members by e-mail when a request is left unpicked in a group." Currently it takes 3 minutes for the system to send out an email to the Technicians stating that a ticket has yet to be picked up.
Currently there is only one group it is applied to and we do not have any SLAs set up, nor do we need any.
If someone has any ideas on how to change some of these timer settings, please let me know.
Thank You,
-Trevor Bensen