Tip of the week: Setting thresholds on charts

Tip of the week: Setting thresholds on charts

Most KPIs have thresholds. A globally accepted limit within which the respective KPI value is considered to be under control. Some examples are resolution time SLAs, first response SLAs, server CPU utilization thresholds, traffic volume thresholds etc. Different types of notifications are triggered by your applications when these thresholds are breached, however, you don't see these thresholds in your reports. 

Using the threshold feature in Analytics Plus, you can visually find out how compliant you are with respect to these established limits. 

Here is an example:



Here is how you can set thresholds on your reports:


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