Tracking when a request is assigned to a new technician

Tracking when a request is assigned to a new technician

I am trying to find a way to keep track of requests that are assigned to a particular technician and then he/she re-assigns it to another technician. This will allow me to see 1) if one of my techs is handing off all his calls rather than taking care of them and 2) monitoring times when one tech was forced to handoff tickets because of specific demands. Is there a report or even a field that I can access for this kind of analysis?


Thanks,

Diana

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