Unable to add new Help Desk Technician in AD Delegation.

Unable to add new Help Desk Technician in AD Delegation.



When trying to add a new technician, and I choose the 'Select AD User',

the user I'm looking for doesn't show up.


This user is in the same security groups as others but I can't find her.  Also when you try to filter by groups, all the groups are listed but the 'Get users' button retrieves a 'No Matching Object(s) Found.' message.

I've had very little experience with this AD Manager console but know how to use AD.  I must be missing something.  Any help would be appreciated.

Thank you!
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