Unable to change Category in Device Details

Unable to change Category in Device Details

Hi there,

We are running OpManager build# 11500 and currently have an issue when trying to update/change the " Category" value for a device.

Under the Device Details tab for an individual device we do the following:
  1. Click on "Edit" icon (top right hand side)
  2. In the "Category" drop-down list select a new category
  3. Click on "OK"
At the end of the process we do get an " Info" message at the top indicating " Field values are successfully updated to the database". However, the category value doesn't change.

An example device with this issue is a server that we currently have under category " IaaS" which was created with inherited monitoring properties from the " Server" category. We are attempting to change the category from IaaS to Server in this example.

Alternatively we have also tried to " Import" the device into the desired category e.g. "Server" using the " Infrastructure Views" under Maps. This gives a similar result in that all the steps complete without error but the value is not changed.

OpManager was recently migrated to use a MSSQL backend.

Nick

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