Unable to Install on Linux | Ubuntu, Debian, and RHEL

Unable to Install on Linux | Ubuntu, Debian, and RHEL

Hello,

When we go to install the downloaded 64bit file from the website and following these instructions (without GUI): https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/installation-linux.html#lin2 we seem to run into an issue where the installer doesn't actually load.

It states it is loading the Java(tm) Virtual Machine then goes right back to the prompt asking us to run a command.

We've tried this on Ubuntu 16.04, Debian GNU/Linux 8, and RHEL 7.0 with the same error happening each time.

We'd appreciate some feedback as to why this might be happening.

Thank you!


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