Update responded time via rest api
Hello-
Is it possible to update the responded time via the rest api? In the example code below, the system indicates the request was updated successfully, but the response time value does not change. Any ideas would be appreciated.
Public Sub test_update_ticket()
Dim objHTTP As New MSXML2.ServerXMLHTTP
Dim URL As String
Dim body As String
Dim params As String
Set objHTTP = CreateObject("MSXML2.ServerXMLHTTP")
params = "OPERATION_NAME=EDIT_REQUEST&TECHNICIAN_KEY=xxxxxxxxxxx&INPUT_DATA=" & "<Operation><Details><parameter><name>respondedtime</name><value>1459518540000</value></parameter></Details></Operation>"
objHTTP.Open "POST", URL, False
Call objHTTP.setRequestHeader("Content-Type", "application/x-www-form-urlencoded")
Call objHTTP.send(params)
Debug.Print objHTTP.status
Debug.Print objHTTP.responseText
End Sub
Thanks,
Eric