Nam Bui Formation Lap

Upgrade version from 9110 to 9311

Answered
in ServiceDesk Plus  •  Feature Request  •  14 Jun, 08:00 PM
Dear All,

I'm using ServiceDesk version 9.1 Build 9110.

I built a new instance with latest version: 9.3 Build 9311

Please help me, how to migrate database from old instance to new instance?

Thanks you so much for you support.

Regards,
NAM.

Replies (2)

Priya Kumar Manager-Support

Hi NAM,

Data can be restored only within the same build. You need to migrate the old setup to 9311 and then take a backup of it.

This backup can be restored in 9311.However, the current data in 9311 setup will be removed when data is restored.

Refer to the link given below for upgrade instruction

 

https://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1

 

Refer to the Migration Sequence in the link below:

 

https://www.manageengine.com/products/service-desk/migration-sequence.html


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Bui Giang Nam Formation Lap
Dear Priya Kumar,

Thanks you for your information.

I got it.

Regards,
NAM.